{"id":13,"date":"2023-10-20T23:18:07","date_gmt":"2023-10-21T03:18:07","guid":{"rendered":"https:\/\/support.bmbmediaworks.us\/?page_id=13"},"modified":"2023-11-12T11:29:00","modified_gmt":"2023-11-12T16:29:00","slug":"help","status":"publish","type":"page","link":"https:\/\/support.bmbmediaworks.us\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-828d357 e-flex e-con-boxed e-con e-parent\" data-id=\"828d357\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2727648 elementor-widget elementor-widget-shortcode\" data-id=\"2727648\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/13#wpcf7-f5-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"upload_dir\" value=\"file upload\" \/>\n<input type=\"hidden\" name=\"generate_name\" value=\"08-07-26-6a75b9c400f57\" \/>\n<input type=\"hidden\" name=\"_wpcf7_post_id\" value=\"13\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"unique-id\" \/>\n<fieldset>\n\t<legend>\n\t\t<h3>Support Ticket Submission\n\t\t<\/h3>\n\t<\/legend>\n\t<p><label for=\"client-name\">Your Full Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"client-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"client-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your full name\" value=\"\" type=\"text\" name=\"client-name\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"client-email\">Email Address (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"client-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"client-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"client-email\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"client-phone\">Phone Number (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"client-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"client-phone\" aria-invalid=\"false\" placeholder=\"Enter your phone number\" value=\"\" type=\"tel\" name=\"client-phone\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"client-website\">Website URL (if related to your inquiry)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"client-website\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-url wpcf7-text wpcf7-validates-as-url\" id=\"client-website\" aria-invalid=\"false\" placeholder=\"https:\/\/yourwebsite.com\" value=\"\" type=\"url\" name=\"client-website\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"ticket-category\">Category of Your Inquiry (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ticket-category\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"ticket-category\" aria-required=\"true\" aria-invalid=\"false\" name=\"ticket-category\"><option value=\"Website Update\">Website Update<\/option><option value=\"Website Issue\">Website Issue<\/option><option value=\"Server\/Hosting Issue\">Server\/Hosting Issue<\/option><option value=\"Feature Request\">Feature Request<\/option><option value=\"Billing Inquiry\">Billing Inquiry<\/option><option value=\"Security Concern\">Security Concern<\/option><option value=\"Technical Support\">Technical Support<\/option><option value=\"Product Inquiry\">Product Inquiry<\/option><option value=\"Order Status\">Order Status<\/option><option value=\"Return\/Refund\">Return\/Refund<\/option><option value=\"Account Assistance\">Account Assistance<\/option><option value=\"Feedback\/Suggestions\">Feedback\/Suggestions<\/option><option value=\"Partnership Inquiry\">Partnership Inquiry<\/option><option value=\"Legal Inquiry\">Legal Inquiry<\/option><option value=\"Accessibility Issue\">Accessibility Issue<\/option><option value=\"General Question\">General Question<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"description\">Detailed Description (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"description\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provide a detailed description of your issue or request, including any error messages, URLs, or steps to reproduce the problem.\" name=\"description\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label for=\"upload-files\">Attach Files (optional, jpg\/jpeg\/pdf\/png)<br \/>\n<span class=\"wpcf7-form-control-wrap codedropz-theme-light\" data-name=\"uploadfiles\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"uploadfiles\" data-type=\"jpg|jpeg|pdf|png\" data-limit=\"26214400\" data-max=\"10\" data-id=\"5\" accept=\".jpg, .jpeg, .pdf, .png\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Ticket\" \/><br \/>\n<\/label>\n\t<\/p>\n<\/fieldset><div class=\"wpcf7-response-output\" 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